Frequently Asked Questions
Find below our most frequently asked questions. You'll be able to find out what services we offer, finance options and how to arrange a viewing of your next timepiece. If you do not find what you are looking for, please feel free to contact us.
Use the links below to navigate to a topic of your choice:
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Business
Do you have an aftercare service?
We offer both polishing and servicing options for existing customers. More details can be found here:
- Polishing & Restoration
- Servicing
Aswell as this, all watches we sell are covered either by Rolex International warranty, or 12 months GWS warranty (whichever is longer).
Do you have a shop?
We have a store and customer showroom in central London. Please contact us if you wish to make an appointment:
Are you an Authorised Dealer?
No we are not a Rolex Authorised dealer. We are an independent dealer, please checkout our reviews here:
Delivery
Can I order online and pick up my order at a shop?
Yes this is possible, please let us know once you have completed your order.
Can the watch be sent to my work address?
No, all orders are sent to your home address for your security and protection.
Can you send to a BFPO address?
No, all orders are sent to your home address for your security and protection.
How long is your online delivery?
For products that are in stock we operate a next day delivery service. For other products we expect to be able to deliver within 3 weeks (often quicker).
Finance
Do you offer Finance?
Yes we offer a range of 0% and low interest finance options, for more details see here:
How does the finance work?
Finance applications are completed online, we require a minimum 10% deposit and balance is collected by direct debit monthly. Full details can be found here:
What are the finance interest rates?
We offer a range of finance rates starting at 0%. Full details can be found here:
Which finance company do you use?
We use a range of finance companies with Hitachi being our main partner. More details can be found here:
Insurance
Do you offer insurance?
We do not offer insurance but we are happy to recommend TH March, our trusted partner. Full details can be found here:
Payment
Do you accept Amex?
Sorry, we do not accept American Express at this time, however we do accept other major credit cards.
Polishing
What is the Rolex polishing price?
Ladies to mid-size watches: Refurbishment to original finish from £120 inc. VAT
Gents size watches: Refurbishment to original finish from £150 inc. VAT. Full details and pricing for our polishing service can be found here:
- Watch Polishing & Restoration
Do you offer Rolex watch polishing?
We offer both polishing and servicing options for existing customers. Full details and pricing for our polishing service can be found here:
- Watch Polishing & Restoration
Do you care if a watch has been polished or not?
It depends on the extent the watch has been polished. If you are looking to sell a watch to us please send us more details and pictures via our Sell To Us form and we can answer in more depth:
Product Information
Are your watches new?
The vast majority of watches we sell are preowned, however, many remain in unworn, new condition.
Are all your watches in stock?
We have a wide range of watches in stock with many more available to order.
Repairs
Do you have a repair service?
Yes we offer a watch servicing and repair service, more details can be found here:
Reservation
Can I cancel my reservation?
Yes, please call us on 0203 876 8100 to arrange.
Do you offer layaway?
Sorry, we do not offer a layaway service.
How do I reserve a watch?
Please contact us on 0203 876 8100 to arrange a reservation.
Sell My Watch
What brand of watches do you buy?
We would consider a purchase from one of the following brands: - Audemars Piguet, Breitling, Cartier, Hublot, IWC, JLC, Omega, Panerai, Patek Philippe, Rolex, Richard Mille, Tag Heuer and Tudor. Please visit our Sell Your Watch page to get more details and a valuation for your watch:
Where and how to sell my luxury watch?
You can sell in person or by post. Please visit our Sell Your Watch page to gain an initial valuation of your watch
Servicing
How much to service a Rolex?
Servicing costs vary by watch type, movement type, brand and complication. Please see our servicing charges here:
Tax Refunds
Do you offer Tax Free shopping?
Sorry we do not.
Viewing
How can I arrange a viewing?
Please give us a call on 0203 876 8100 or contact us here:
Waiting List
What is the wait time for an order?
Some watches are available on next day delivery. Please contact us for details of specific watches: